Main Products: gifts of crystal

     Network trade, buyers and sellers to the most worrisome is the issue of integrity. Both sides not seen each other circumstances, how to build mutual trust and eventually a deal?

     Alibaba site is aimed at creating "online communities integrity" for the general membership to provide a "good faith files", including the companies obtained the relevant certificate or certification, the evaluation buyers cooperation to facilitate businessmen from the other side to understand their credit situation.

     When we opened River Heinrich Ott of Jewelry Ltd. "Credit File", we have seen a buyer on July 29, 2004 evaluation wrote: "the company to ensure the quality and integrity of these two companies are really unique, we need to find such a cooperation partners."

     This is what a partnership? In an interview before, let us first try to understand what Heinrich Ott of Jewelry Ltd. - This is a professional production of crystal gifts enterprises, the company is committed to refining modeling of different sparkling crystal products. Heinrich Ott companies in 2003 were selected Alibaba "suppliers" and "integrity" service, both domestic and international trade.

     The issue of credit for a "path"

     In June 2003, just graduated from the University of Tudunjie Heinrich Ott went to the Ministry of Foreign Trade Company is solely responsible for handling Alibaba from the English site to the disc buyers. This work is majoring in English professional trade him, is an easy task. "'s Network of trade has only just started, so the operation area of work left to their own exploration. Fortunately Alibaba client manager gave me a lot of support, they sent 'business letter writing skills' and other learning materials, so that I can quickly entry in a relatively short time. "

     Next day-to-day work very hard every day regardless Tudunjie pm on July 8 o'clock. After more than three months of follow-up, Tudunjie usher in a hard hard after the first turnover of T: "This network is also engaged in the trade since the first harvest, therefore operate with very careful before we ask the consignor buyers paying 30% of the deposit. The other is a British buyer, a total of under the three orders, the former two T progress very smoothly, but the last transaction was a problem. buyers have already said we will deposit into the account, but we have never received, resulting in the postponement of the goods more than one month. In such circumstances, we also requested compensation for buyers loss of goods to 50% of their selling prices.

     After careful consideration the company, we still stick to their principles, even if a product inventory, or dumping of low-priced. Subsequently, as far as we understand from the bank, and the buyers did not pay the deposit. "

     This incident occurred after Tudunjie felt that the biggest problem of Internet trade in the credit issue, the two sides met under what circumstances the establishment of mutual trust, is to maintain long-term cooperation.

     Starting from its own integrity

     So, how in network integrity trade in a good grasp of the test? Heinrich Ott company has its own uniqueness, Tudunjie said, honesty is the key to start from their own: "

     1, the company increased outreach efforts: We not only Alibaba 'Chinese suppliers' members, also bought a skyscraper advertising, and increased access to buyers. Alibaba overseas markets as a direct link, let us every day to get to know the new buyers the opportunity.

     2, objective, detailed company and product: Alibaba provided us with a good trade platform, but really it is to attract buyers strength of our company and products, we must do more in this regard. For instance, we developed a number of new companies crystal, Qishi, metal products portfolio, we expect these unique concept of the new models will be foreign buyers favor, we will fine product images displayed in Alibaba site, received good results.

     3, and maintain close links with the buyers: MSN online chat tools, I can be achieved with foreign buyers of direct communication, this relaxed atmosphere for mutual exchange are relaxed. With the increase in frequency of communication, the two sides easily build a relationship of trust as a friend.

     4, the courage to bear problems: in some unexpected incidents treatment that reflects their sincerity. Remember that with the Scottish buyers were only the first tranche of orders over 2,400 dollars, as production of negligence, products found buyers received a small quality problems, and took photographs, we took the initiative to put forward. The mistakes, we do not find any excuse, the other answered immediately, cover cooperation in the next buyers losses. Buyers right to express our great satisfaction, shortly after one of the more than 4,900 dollars of orders, and expressed hope that our company and establish long-term cooperative relations. "

     Integrity obtained fruitful business

     The combination of these factors, the company's e-commerce work Heinrich Ott increasingly prosperous, Tudunjie delighted to tell us that: "As the products are unique, most buyers will first of a two-test 3,000 dollars. However, a first time buyer in London with our business, the sum of 5000 Multi-dollar orders, which we come into contact with buyers, it is rarely seen.

     The broker also a gift prize promotions, products sold in Spain final. After a period of the exchange, buyers give us full confidence, even if the special reasons, we asked for a postponement due date, the purchaser has not brought different meaning. Hong Kong buyers for a total of six products, each worth 15,000 dollars, the total turnover amounting to about 90,000 dollars. "

     The new year is coming soon, Heinrich Ott has renewed advance a new round of "China suppliers" services, company and product information accompanying the Alibaba "suppliers" CD manual trades Traveling Abroad major professional show. However, the courage to forge ahead Heinrich Ott people is not limited to the network of trade, Xu Jun Jie and his colleagues are hoping to go abroad to stroll around and directly face overseas buyers.